Returns policy

We offer a full refund within 15 days of purchase for online orders. All returned products must have their original tags, have no signs of damage and have original packaging intact. Please return it along with the original packaging it came in, no oversized or large boxes will be accepted as these increase shipping rates. Any additional fees incurred because of larger packaging will be deducted from the refundable amount, if applicable. We do not accept returns of made-to-order pieces, customisable collections, engraved pieces and special orders. You will be refunded via your original method of payment.

Please find below a good-to-know guide on our items that are eligible for returns:

In Stock – Ships Today: These items are available on hand and are processed for shipping immediately. These items are eligible for returns & refunds.

Backorder – Ships On: These items are out of stock, and the “Ships On” date mentions when they will be shipped after receiving the new pieces. These items are eligible for returns & refunds.

Special Order – Ships On: These items are made specially as per your unique size requirements and the “Ships On” date mentions when it will be dispatched from our facilities. These items are not eligible for returns or refunds.

Made to Order: These items are customised, one-of-a-kind pieces made as per your designs. Based on the complexity of the design, we will give an estimated date of shipping. You can start the process by clicking here. These items are not eligible for returns or refunds.

International Orders – Currently, international orders are not eligible for returns or refunds.

Currently, returns are only accepted from within the UAE. Your returns are completely free! Just let us know that you want to return your item and our team will take care of the rest.

Once your order arrives back to us, it can take up to 7-14 business days for it to be processed and for the funds to be reflected in your account.

Rings and bangles are eligible for exchange for a different size of the same piece within 15 days of purchase. The products must have no signs of damage. You can resize made to order pieces, customisable collections, engraved pieces and special orders along with any in stock or backordered pieces. Please note a maximum variance of two sizes will be accepted. Please  contact us with your order number and size change specifications and somebody from our team will get in touch with you.

All other items cannot be exchanged but can be returned for a refund. You can then place a new order for the piece you prefer!